Anyo Privacy Policy

Effective Date: 1 June 2023 (updated [1-July-2025])

This Privacy Policy describes how Rescript Welltech Private Limited ("Anyo", "we", "our", or "us") collects, uses, discloses, and protects personal information obtained through the Anyo mobile application, website, Expert Platform, and Partner Portal (collectively, the "Platform").

By using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information (provided by you)

We may collect information you voluntarily provide when using the Platform, such as:

  • Name, email address, and other contact details.
  • Gender, date of birth, and demographic information.
  • Health-related information you choose to share (e.g., symptoms, concerns, wellness goals, progress).
  • Information provided during consultations, chats, classes, or assessments.
  • Information provided by Experts or Corporate Partners when creating accounts or accessing services.

    • 1.2 Usage Information (collected automatically)

    We may collect non-personal technical data, including:

  • App usage data (log files, feature usage, crash reports, analytics).
  • Device and browser information (device type, operating system, unique identifiers).
  • Session metadata (time of access, frequency of use).

    • 1.3 Aggregated and Anonymized Data

    We may create aggregated or anonymized datasets that do not identify individuals. These may be used for insights, research, product improvements, or corporate reporting.

    2. How We Use Your Information

    2.1 Service Provision

    We use personal information to:

  • Deliver, personalize, and improve the Platform experience.
  • Provide consultations, classes, and expert-led sessions.
  • Track progress, goals, and wellness activities.
  • Enable secure messaging and communication with Experts.

    • 2.2 Communication

    We may contact you for:

  • Responding to inquiries, requests, or feedback.
  • Sending important service updates, security alerts, or policy changes.
  • Sending promotional or marketing materials (only with your explicit consent).

    • 2.3 Research and Analytics

    Aggregated, anonymized data may be used for:

  • Statistical analysis and product development.
  • Reporting trends to Corporate Partners (without exposing individual data).
  • Improving user engagement, outcomes, and experience.

    • 3. Information Sharing and Disclosure

    3.1 Service Providers

    We may engage trusted third-party providers (e.g., hosting, analytics, communication tools) who process data on our behalf. They are contractually bound to ensure confidentiality and security.

    3.2 Experts

    Experts on the Platform may have access to customer information strictly limited to what is required for providing consultations and services. Experts are prohibited from storing, screenshotting, or disclosing personal data outside the Platform.

    3.3 Corporate Partners

    Corporate Partners receive only aggregated and anonymized reports about usage and wellness trends. Individual health or session data will not be shared.

    3.4 Legal Requirements

    We may disclose information if:

  • Required by applicable law, regulation, or legal process.
  • Necessary to protect rights, property, safety, or to respond to urgent risks.

    • 3.5 Consent-Based Sharing

    We will obtain your explicit consent before sharing your information with third parties for any purposes not described in this Privacy Policy.

    4. Data Security

    We implement organizational, technical, and administrative safeguards, including:

  • Encryption of data in transit and at rest.
  • ISO 27001-certified practices for information security management.
  • Access controls to restrict data handling to authorized personnel.

    • However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

    5. Data Retention

  • Personal data is retained for 24 months from the last activity, unless a longer retention is required by law.
  • Users may request early deletion of their data by contacting us.
  • Aggregated and anonymized datasets may be retained indefinitely for analytical purposes.

    • 6. Children's Privacy

    We do not knowingly collect personal data from individuals under 18 years of age. If you believe we may have unintentionally collected such data, please contact us to request deletion.

    7. Your Rights

    Depending on applicable laws, you may have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for processing or marketing communications.
  • Request data portability.
  • Raise concerns with relevant data protection authorities.

    • Requests can be submitted to care@anyo.app.

    8. Changes to this Privacy Policy

    We may update this Privacy Policy periodically. Updates will be effective upon posting on the Platform. We encourage you to review this policy regularly.

    9. Contact Us

    If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

  • 📧 care@anyo.app
  • 📞 +91 9962171772

    • By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

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