Welcome to ANYO. By accessing or using the App, Expert Platform, or Partner Portal (collectively, the “Platform”), you agree to comply with and be bound by the following Terms and Conditions. These terms apply to Customers (End-Users), Experts, and Corporate Partners.
1. Definitions
For the purposes of these Terms:
“Anyo” / “We” / “Us” / “Our” refers to Rescript Welltech Private Limited, the company operating the Anyo Platform.“Platform” refers collectively to the Anyo mobile application, website, Expert Platform, and Partner Portal.“Customer” / “End-User” means any individual user accessing services such as therapy, nutrition, wellness coaching, or other offerings on the Platform.“Expert” means any therapist, coach, nutritionist, or professional verified and onboarded by Anyo to provide services via the Platform.“Corporate Partner” / “Company” means any organization, HR, or employer entity that engages with Anyo to provide services to its employees.“Consultation” means any one-to-one session, group session, discovery call, or expert interaction delivered through the Platform.“DMs” means direct messages exchanged between customers and experts within the Platform.“PII” means personally identifiable information such as names, contact details, health information, or any data that can identify a user. 2. General Provisions
2.1 Acceptance of Terms
By using the Platform, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other guidelines or rules posted on the Platform.
2.2 Eligibility
You must be at least 18 years old to use the Platform. By using it, you represent and warrant that you are at least 18 years old.
2.3 Service Commitments and Policies
All services are governed by Anyo’s Service Commitments and Policies (Sections 3.1–3.10), covering:
service hours and availabilitybooking, rescheduling, and cancellationsexpert availability and continuityrefunds and package termsdata protection and confidentialityplatform uptime and support3. Customer Terms
Customers agree to:
Provide accurate information during consultations.Attend sessions on time and respect cancellation/rescheduling rules.Use direct messaging (DMs) responsibly and professionally.Understand that Anyo is a wellness and preventive health service and is not a substitute for emergency medical care.Bear responsibility for costs of external diagnostic tests or medical treatment where recommended. Refunds, cancellations, package pauses, and continuity are subject to Anyo’s Service Policies.
4. Expert Terms
Experts on the Platform agree to:
Maintain confidentiality of all customer data, session notes, and communications.Do not take screenshots, downloads, or store PII, user concerns, or DMs outside the Platform.Deliver consultations professionally and ethically, adhering to relevant codes of conduct and licensing standards.Provide timely responses to customer messages on a best-effort basis.Escalate urgent health or safety concerns through Anyo’s escalation framework, including emergency referrals where necessary.Avoid prescribing medications or controlled substances.Respect booking, rescheduling, and cancellation rules applicable to experts. 5. Corporate Partner Terms
Corporate Partners agree to:
Ensure employee participation is voluntary and free from coercion.Do not request or access individual employee health or consultation data.Limit corporate reporting to aggregated, anonymized usage insights as provided by Anyo.Maintain confidentiality of any corporate-level reports or summaries shared by Anyo.Respect platform data security and confidentiality requirements. 6. Safety and Legal Obligations
If, during a consultation, an expert becomes aware of any imminent danger to the individual or others, they may escalate or report the issue to relevant authorities.Any such reporting will follow applicable laws and regulations.Safety takes precedence over confidentiality in these circumstances. 7. Limitation of Liability
Anyo shall not be liable for:
Breaches of confidentiality made in compliance with safety concerns and legal obligations.Outcomes of consultations, lifestyle changes, or expert recommendations, which remain the responsibility of the customer to implement.Indirect, incidental, or consequential damages arising from use of the Platform. 8. Data Protection and Security
Data collected is processed only with explicit customer consent.Consultation records remain private; corporates will not receive individual health data.All data is encrypted in transit and at rest.Records are retained for 24 months from last activity, with early deletion available on request. 9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India, and the courts of Chennai, Tamil Nadu shall have exclusive jurisdiction.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Continued use of the Platform signifies acceptance of the revised terms.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at care@anyo.app.
