At ANYO, we prioritise the well-being and satisfaction of our clients and therapists. To ensure a smooth and fair process for appointment cancellations, please review our transparent cancellation policy outlined below:
1. Cancellation Period:
We appreciate a 24 hour notice whenever possible, but a minimum of 4-hours notice is required.Last minute cancellations will result in a cancellation fee.2. Cancellation Fee:
Clients cancelling within the 4-hour period will be charged a cancellation fee equivalent to the cost of the session.3. No Show Policy:
Failure to provide notice for a scheduled session will be considered a "no-show."No-shows will be subject to the cancellation fee.4. Rescheduling the Session:
A minimum of 24 hours notice is required for rescheduling.Rescheduling requests within the 4-hour period may be treated as a cancellation, and cancellation charges may apply.5. Emergencies and Exceptions:
Emergencies and unforeseen circumstances are considered valid reasons for cancellations.Work-related issues do not constitute emergencies.The cancellation policy applies even in cases of unintentional acts.6. How to Cancel:
Cancel through the app before 12 hours of your session. (when they get a reminder).Contact our customer success team for assistance.Cancellation charges may apply for cancellations within 4 hours.7. How to Reschedule:
Contact our customer success team 24 hours before the session.Rescheduling is subject to therapist availability.8. Therapist Cancellations:
Every effort will be made to reschedule therapist-cancelled sessions.If rescheduling is not possible, no cancellation fee will be charged.9. Review and Changes:
This policy is subject to periodic review and may be updated.Clients will be notified of any changes in advance.Emergency Sessions:
No cancellations are allowed for emergency sessions.A 100% cancellation fee will be charged in case of cancellation/no show.Acknowledgment:
By scheduling a therapy session through the therapy app, clients acknowledge their understanding and agreement to adhere to the cancellation policy.Cancellation Process:
The cancellation option is available in the app until 12 hours before the session.Within 4 hours, a warning message "Cancellation charges will be applied" will be displayed upon clicking the cancellation button.An email notification will be sent to the admin, therapist, and user for any cancellation or rescheduling actions.
